Now Hiring - Account Manager in North Charleston, SC

General Description

Key Responsibilities

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  Serve as an internal account manager for select clients, and be the company’s primary operational contact with your assigned clients to ensure our program is successful and growing.
• Work with our clients’ staff to ensure program success; ensure the healthcare professionals are returning requested prescriptions to the pharmacy in a timely manner, and work to enhance our relationship and integration with our clients.
• Work hand in hand with the Account Executive team in regards to the different service offerings the client(s) have with Equiscript.
• Review client financials and monthly claims that are processed.
• All communication with clients must be documented in SalesForce.
• Report performance metrics and client growth to meet performance goals to share with Account Executives
• Ensure standardized communications with our clients to build consistent, positive relationships with our clients.
• Occasionally visit clients, to assist in training and teaching about our program, working and collaborating with both the Implementation and Client Relationship team.
• Drive client loyalty.
• Address client concerns, problem solving, data collecting, and process improvement initiatives.
• Represent Equiscript at corporate events, including client and industry conferences when required.

Professional Qualities

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  Professional demeanor with ability to quickly develop trust and working relationships.
• Ability to communicate the value of our program to client staff members and c-suite executives.
• Excellent presentation skills with the ability to influence people in both one-on-one and large group environments.
• Ability to delegate responsibilities to streamline projects and maximize output.
• Display confidence and positivity - a “can-do” attitude.
• Winning record of performance.
• Excellent oral and written communication skills.
• Computer aptitude, with the ability to multitask, using computer programs while on the phone.
• A strategic approach to sales and account management.
• Record of being goal-oriented and achieving objectives.
• Engaging personality, with a desire to help people and empathy for their challenges.
• Great attention to detail and follow through.
• Deadline driven.
• Problem solver.
• Ability to work independently after training.
• Ability to think and adapt quickly.

Preferred Experience

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  2+ years of successful customer service or inside sales experience preferred
• One to two years of 340B experience
• Bachelor’s degree or equivalent preferred
• Pharmacy knowledge is a plus
• Salesforce or other CRM technology experience a plus

Physical Requirements

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  Requires the ability to sit or stand for long periods of time, occasional stooping, and reaching; May require lifting up to 25 pounds; requires normal range of vision and hearing with or without accommodations.

Additional Information

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  Cleared Background Check Required
• Valid driver license, clean motor vehicle record and ability to be insured by company insurance guidelines.

Employment Information

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  Position Located in North Charleston, SC
• Benefits include health plan, dental, vision, paid time off
• Flex time
• 401K with up to a 4% match